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I don’t want to turn this into another ‘offshoring is bad’ article, but that’s where Dell’s desktop support for home users is located. Offshoring is a fact of life in the IT industry and we had better get used to it as well as find new ways to keep us (U.S. workers) more competitive. Although I must say, the U.S. Government could help us out a tad with a more reflexive trade policy.
Now on to the real problem…